1. Introduction
Welcome to ChatAPI.
ChatAPI is a WhatsApp Business API platform that enables businesses to communicate with their customers efficiently.
We value your privacy and are committed to protecting personal and business-related data. This Privacy Policy explains how ChatAPI collects, uses, stores, shares, and safeguards information when you access or use our platform.
By using ChatAPI, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
a) User Information
When you register or use ChatAPI, we may collect the following information:
Full name
Email address
Mobile number
Business name and details
Billing and payment-related information
Account credentials and API usage details
This information is necessary to provide our services and manage your account.
b) Technical & Usage Information
To ensure security and improve performance, we may automatically collect:
IP address
Device type and operating system
Browser type
Login timestamps
API usage logs
Error logs and system activity
c) End-User (Customer) Data
ChatAPI enables businesses to send and receive WhatsApp messages with their customers.
ChatAPI does not own or control end-user data.
Businesses using ChatAPI are solely responsible for:
Obtaining lawful consent from end-users
Ensuring compliance with applicable data protection laws
Managing message content and communication purpose
ChatAPI processes end-user data only as required to deliver the messaging service.
3. How We Use Information
ChatAPI uses collected data for the following purposes:
To provide, operate, and maintain WhatsApp Business API services
To verify accounts and prevent fraud or misuse
To process payments and manage subscriptions
To improve platform functionality, reliability, and user experience
To communicate service updates, security alerts, and support messages
To comply with legal obligations and Meta (WhatsApp) policies
4. Legal Basis for Processing
We process personal data based on:
User consent
Contractual necessity to provide services
Compliance with legal and regulatory requirements
Legitimate business interests such as security, fraud prevention, and service improvement
5. Data Sharing & Disclosure
ChatAPI does not sell, rent, or trade personal data.
We may share data only in the following situations:
With trusted third-party service providers (hosting, payment gateways, analytics) under strict confidentiality agreements
With Meta Platforms, Inc. as required for WhatsApp Business API operations
When required by law, court order, or government authority
To protect ChatAPI’s rights, users, or platform security
6. Data Security
ChatAPI implements industry-standard security measures including:
Secure servers and encrypted connections
Access controls and authentication mechanisms
Regular monitoring and system audits
However, users are responsible for:
Protecting their login credentials and API keys
Ensuring secure access from their own systems
No method of transmission over the internet is 100% secure, but we strive to protect your data to the best of our ability.
7. Data Retention
We retain personal and usage data only for as long as necessary to:
Provide services
Meet contractual and legal obligations
Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
8. User Rights
Subject to applicable laws, users have the right to:
Access their personal data
Request correction of inaccurate data
Request deletion of data
Withdraw consent where applicable
Requests can be submitted by contacting our support team.
9. Cookies & Tracking
ChatAPI may use cookies or similar technologies to:
Improve platform functionality
Analyze usage trends
Enhance user experience
You can control cookie preferences through your browser settings.
10. Third-Party Links
ChatAPI may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of such third parties.
11. Children’s Privacy
ChatAPI is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from minors.
12. Changes to This Privacy Policy
ChatAPI reserves the right to update this Privacy Policy at any time.
Significant changes will be communicated via email or platform notification.
Continued use of ChatAPI after changes indicates acceptance of the updated policy.
13. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: support@advertisekey.com
Address: Atal Nagar Colony, Mavaiaya, Sarnath, Varanasi, 221007, India